Rooms Division Manager

Key Responsibilities

Lead the daily operations of Front Office, Housekeeping and Security to ensure smooth and efficient hotel operations.
Maintain the highest standards of guest service, room quality, cleanliness and operational readiness throughout the hotel.
Coordinate closely with the Chief Engineer to ensure Preventive Maintenance (PM) programmes, room recovery and engineering works are completed efficiently with minimal impact on guests.
Inspect guestrooms following maintenance works and ensure rooms meet Gardina’s quality standards before being returned to inventory.
Monitor guest feedback, online reviews and service recovery initiatives to continuously improve guest satisfaction.
Develop, coach and motivate department managers and team members while promoting a culture of teamwork, accountability and service excellence.
Manage departmental budgets, labour costs and operational efficiency while supporting the Cluster General Manager in achieving the hotel’s operational, financial and guest satisfaction objectives.

Qualifications

Bachelor’s Degree in Hospitality Management, Business Administration or a related field.
Minimum 5 years of management experience in Front Office, Housekeeping or Rooms Division operations within a 4 or 5-star hotel.
Previous experience as a Rooms Division Manager, Hotel Operations Manager or Front Office Manager will be an advantage.
Strong leadership, communication and people development skills.
Good understanding of hotel operations, guest service standards and quality management.
Ability to coordinate cross-functional teams and drive operational excellence.
Good command of spoken and written English.
Proficient in Property Management Systems (PMS) and Microsoft Office applications.

Benefits

Monthly Service Charge
Performance Bonus
Annual Salary Increment
Provident Fund
Group Health Insurance
Social Security
Annual Health Check-up
Staff Uniform
Staff Meals
Child Education Scholarship
Annual Staff Party & Employee Activities
Career Development Opportunities
Public Holidays, Annual Leave and other benefits in accordance with Thai Labour Law.

Join the Gardina Team

At Gardina, we believe outstanding guest experiences begin with outstanding people.

If you are passionate about hospitality, operational excellence and developing high-performing teams, we invite you to become part of the Gardina family.

Apply today and grow with us.

Apply Now

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